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Thank you for choosing our website for your home decor shopping. To ensure a smooth shopping experience, please carefully read our refund policy.
1. Refund Policy Overview
We are committed to providing high-quality products. If you are not satisfied with your purchase, you can request a refund within 14 days of receiving the item. Please note that this refund policy only applies to unused items with original packaging intact.
2. Eligibility for Refunds
Refunds are available under the following circumstances:
The item is damaged or defective during shipping;
The wrong item was delivered;
The item does not meet your expectations as described.
3. Refund Process
To request a refund, please follow these steps:
Contact Customer Service: Please contact customer service via email or phone to inform us that you wish to request a refund, providing your order number and relevant information.
Return the Item: After your refund request is approved, please return the item along with the original packaging and all accompanying items to our designated return address. Refund requests will not be processed if the item is not returned within the specified timeframe.
Processing the Refund: We will process your refund request within 5 business days of receiving the returned item and will refund the amount to the payment method used for the purchase.
4. Refund Fees
The refund will cover the actual amount paid for the item (if applicable), but shipping costs are generally non-refundable unless the refund request is due to our error.
5. Disclaimer
Please note that the following situations are not eligible for refunds:
Items that have been used or damaged;
Items beyond the refund request period;
Special orders placed due to personal reasons.
6. Contact Us
If you have any questions about our refund policy or require further assistance, please feel to contact our customer service team:
Email: jinx@lumentrove.com
Address: 1 N Coast Dr, Singapore 757432
Phone: 6563687277
We appreciate your understanding and support, and we look forward to providing you with a better shopping experience!
