Shipping Term

1. Shipping Area
We currently only provide delivery services within Singapore. All delivery addresses must be within Singapore.

2. Processing Time
All orders will be processed within 2 business days after payment confirmation. Once processed, we will notify you via email and provide shipping tracking information.

3. Shipping Methods
We cooperate with several logistics and delivery companies, including but not limited to:

SingPost
Express Delivery (Naiise, Qxpress, etc.)
SF Express
Naiise
We will choose the most suitable delivery method based on your selection and order details.

4. Shipping Fees
Shipping fees will vary depending on the order amount and delivery area. The specific shipping fee will be displayed at checkout.

5. Delivery Time
Standard delivery usually takes 6 business days. Actual delivery time may be delayed due to order processing time, delivery address, and other force majeure factors.

6. Delivery Failure
We are not responsible for delivery failures caused by incorrect or incomplete delivery addresses provided by the customer. Please carefully verify your address information when placing your order.

7. Order Tracking
Once your order has been shipped, we will send you tracking information via email. You can use this information to track your order status on the respective logistics company’s website.

8. Customer Service
If you have any questions or concerns regarding shipping or delivery, please feel to contact our customer service team:

Email: jinx@lumentrove.com
Address: 1 N Coast Dr, Singapore 757432
Phone: 6563687277

We are committed to providing you with a high-quality shopping experience. Thank you for choosing our website!